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Privacy Policy

Last updated: October 2026 · TranscriptAPI

1. Data We Collect

  • Email address when you create an account
  • API request logs: endpoint, timestamp, credit cost, status, and what the request was about (video, channel or playlist ID, search query)
  • IP address for rate limiting and abuse prevention
  • Payment transaction ID when you purchase credits — card details are handled by our payment processor

2. How We Use It

  • To operate your account and process API requests
  • To track and deduct credits
  • To prevent abuse
  • To send transactional emails (receipts, password reset)
  • To comply with legal obligations

3. Third Parties

We do not sell your data. These services process it on our behalf:

  • Hetzner (Nuremberg, Germany): API servers and the transcript cache
  • Google Firebase (United States): sign-in, account data, credit balances, request logs
  • Paddle: payments, invoices and receipts, as merchant of record
  • Vercel: hosting of this website
  • OpenAI (United States): text you have translated or summarised, only when you use those endpoints

Requests to YouTube are routed through a residential proxy provider. They contain the public video, channel or playlist being fetched, never your account details.

4. Retention

  • Account data — until you delete your account
  • Request logs — 90 days
  • Transcripts and translations of public videos — cached by video ID to serve repeat requests, not linked to your account, removed on request
  • Payment records — 7 years (legal requirement)

5. Your Rights

You have the right to access, correct, export, or delete your data at any time. Email hello@transcriptapi.io — we respond within 30 days.

6. Right of Withdrawal (EU)

If you are an EU consumer, you have the right to withdraw from a purchase within 14 days without giving any reason (EU Consumer Rights Directive 2011/83/EU).

This right expires early if you have already used any of the purchased credits, as the service will have been partially performed with your explicit consent. Unused credits remain eligible for a full refund within the 14-day window.

To exercise your right of withdrawal, contact us at hello@transcriptapi.io with your order details. Refunds are processed within 14 days of approval via the original payment method.

7. Cookies

We use one session cookie for authentication. No tracking or advertising cookies.

8. Contact

hello@transcriptapi.io

TranscriptAPI

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VAT ID: DE351122428